1. What’s problem with the item?
2. What you have adready tried to debug the item?
3. Please tell us if you would rather a replacement or a store credit.
4. Photo and video is great help for solve the problem.
We look forward to serving you.
Please use the contact form below and attach photos of your setup as applicable. Try and detail what your question is and what steps you've already taken to try and solve your problem.
The first day of transit on packages, are the following business day after being shipped.
Only when tracking has not updated for at least 5 days will we think something fishy may be going on, and in fact the package may be lost (in this case you should contact us and let us know).
If your tracking has had ANY update in the last 5 days, the package is not lost and just delayed.
Unfortunately in all cases except a lost package, there is nothing we can do to expedite the situation.
All we can do is get it into USPS' hands as quickly as possible via the shipping speed you select at checkout.
We know this is frustrating because you could be totally ripping balls right now if USPS got their act together, but your patience is appreciated!!
If you are concerned about receiving your order, do not wait to place it. We ship until 7:15pm EST Monday thru Saturday - if you order before then and do not place a pre-order, it WILL ship today.
The next factor is what shipping method you choose. Please realize that the ONLY methods which have a guaranteed delivery date are those which are overnight and typically very expensive.
Otherwise the system will give you an ESTIMATED delivery timeframe at checkout in terms of business days. Please note that UPS does not consider Saturday to be a business day - they do not deliver or ship on Saturday. And, ultimately,
there is always a bit of luck involved. One thing is for sure though - no other FPV company will get your package out the door and to the shipping agency faster than we will.
Free shipping is not available to those outside the USA, not even Canada even though it's pretty darn close.
Do you guys price match? Yes! We will price match all USA retailers and most foreign retailers (may not apply to some flash sales or going out of business sales).
To get this, use the contact form below to send us a link to the item you want price matched.
If a date is not posted then we do not have an accurate timeframe when something will arrive.
That said, most pre-ordered or "coming soon" items are restocked within 1-3 weeks.
Returns are issued via a store credit. If you have opened any of the items we cannot accept them back unless your product is defective, which is a different case.
If your package is NEW and UNOPENED, then you can write "Returns" on the package, include a note in your package requesting a return with your order number, and send it back to the following address.
There is no need to contact us to get approval or an RMA number.
You should ALWAYS get tracking on your return package and hold on to the number! We can't issue a return for something that gets lost in the mail when you send it back.
Also expect it to take 3-5 business days for your return to be processed once it arrives at our warehouse.