Please no worry we have your back. Use “Contact Us” application to send us a mail or contact us directly via FaceBook, tell us the details of problem:
1. What’s problem with the item?
2. What you have adready tried to debug the item?
3. Please tell us if you would rather a replacement or a store credit.
4. Photo and video is great help for solve the problem.
We look forward to serving you.
Absolutely.
Please use the contact form below and attach photos of your setup as applicable. Try and detail what your question is and what steps you've already taken to try and solve your problem.
Please contact us directly via FaceBook or use the link in your confirmation email to do this. If that link does not work then the package has already been shipped and you will then have to make another order. We are unable to change your order or charge your card via email.
In 2-3 business days you'll receive the funds - it's a bank thing! :)
Although we do not have split payments available, we can issue you a gift card invoice for a specific amount, and then you can use that gift card on your main order along with another form of payment.
Message us on FB or email us at info@au-line.com for assistance with this.
Experience tells us that likely the package is still en-route to you, but USPS is simply not updating it along its journey.
The first day of transit on packages, are the following business day after being shipped.
Only when tracking has not updated for at least 5 days will we think something fishy may be going on, and in fact the package may be lost (in this case you should contact us and let us know).
If your tracking has had ANY update in the last 5 days, the package is not lost and just delayed.
Unfortunately in all cases except a lost package, there is nothing we can do to expedite the situation.
All we can do is get it into USPS' hands as quickly as possible via the shipping speed you select at checkout.
We know this is frustrating because you could be totally ripping balls right now if USPS got their act together, but your patience is appreciated!!
A lot of factors affect this, and we cannot control any of them unfortunately.
If you are concerned about receiving your order, do not wait to place it. We ship until 7:15pm EST Monday thru Saturday - if you order before then and do not place a pre-order, it WILL ship today.
The next factor is what shipping method you choose. Please realize that the ONLY methods which have a guaranteed delivery date are those which are overnight and typically very expensive.
Otherwise the system will give you an ESTIMATED delivery timeframe at checkout in terms of business days. Please note that UPS does not consider Saturday to be a business day - they do not deliver or ship on Saturday. And, ultimately,
there is always a bit of luck involved. One thing is for sure though - no other FPV company will get your package out the door and to the shipping agency faster than we will.
We ship Monday thru Saturday same-day until 7:15pm EST, excluding federal holidays (USPS is closed).
Free shipping is available on all USA orders over $80.
Free shipping is not available to those outside the USA, not even Canada even though it's pretty darn close.
Do you guys price match?
Yes! We will price match all USA retailers and most foreign retailers (may not apply to some flash sales or going out of business sales).
To get this, use the contact form below to send us a link to the item you want price matched.
Most likely the answer is yes, but we will not give them to you over email. We frequently give out codes or announce specials in our Facebook Group - Auline Innovation Group and in our push and email notifications/ads. To get the codes and know about the deals we're running, check there!
The entire order will be held until your pre-ordered item becomes available. If you want some items to ship first, then place two separate orders. If an ETA is available, we will post that in the product page.
If a date is not posted then we do not have an accurate timeframe when something will arrive.
That said, most pre-ordered or "coming soon" items are restocked within 1-3 weeks.
Yes, only if the items are NEW and UNOPENED.
Returns are issued via a store credit. If you have opened any of the items we cannot accept them back unless your product is defective, which is a different case.
If your package is NEW and UNOPENED, then you can write "Returns" on the package, include a note in your package requesting a return with your order number, and send it back to the following address.
There is no need to contact us to get approval or an RMA number.
You should ALWAYS get tracking on your return package and hold on to the number! We can't issue a return for something that gets lost in the mail when you send it back.
Also expect it to take 3-5 business days for your return to be processed once it arrives at our warehouse.
Please see the icon at Left Top of the page.
